How to contact the Rehousing Team

Tangmere and Northolt residents can contact the Rehousing Team on 020 8489 1778.

How to report a repair

Reporting a repair and making an appointment is simple and you can do it in a number of ways:

Online

You can report a repair online once you have signed up for your free online account at www.homesforharingey.org/seemydata

By telephone

For emergency repairs please contact our Customer Contact Centre on 020 8489 5611 available 24 hours a day, 7 days a week.

However you contact us, we will need you to provide enough information to get the right person out to you first time. You will need to tell us:

  • Your name
  • Your address
  • A contact number so we can call you back
  • Tell us anything we need to know about you such as if you you have hearing loss or you need time to get to the door
  • Tell us as much as you can about what needs to be done

All our telephones accept calls using Typetalk. You can find out more about this service by contacting Action on Hearing Loss on freephone 080 0731 1888 or Freetext 18001 0800 500 888 or visit www.typetalk.org (External Link).

For more information download a copy of the Homes for Haringey Repairs Handbook for Residents (External Link) (PDF, 174KB)

How to report rough sleeping

If you are concerned about someone sleeping rough you can report it to StreetLink who will be able to put them in touch with local services that can support them. You can make a report:

Online on the StreetLink website (External Link) or

Call StreeetLink on 0300 500 0914 or

Use the StreetLink mobile app available from Google Play (External Link) or the App Store (External Link)

StreetLink is run in partnership between Homeless Link and St. Mungo’s, and is funded by the Ministry of Housing, Communities and Local Government, the Greater London Authority and the Welsh Government. StreetLink connects members of the public and their knowledge of rough sleepers, to the local services.

Advice and information about paying your rent

If you would like help with Housing Benefit?, Universal Credit, rent arrears and ways to support payment agreements contact Homes for Haringey’s dedicated Income Management Officer who provides support and advice to residents.

This service is available at the Broadwater Farm neighbourhood office every Thursday.

To make an appointment please call Anna-Ruth on 020 8489 3407 or
email anna-ruth.najjuko@homesforharingey.org.

Customer service

Homes for Haringey has a dedicated resident Liaison Officer who works closely with our contractors Engie who are delivering the District Heating programme and the kitchen and bathroom programme. Engie’s resident Liaison Officers are the first point of contact for ongoing work.

The role of Homes for Haringey’s resident Liaison Officer is to deal with additional queries and issues relating to work from residents and leaseholders. This includes assisting with appointments, gas meter removal queries and complaints.

David Sherrington - Director of Broadwater Farm Estate

David Sherrington is Director of the Broadwater Farm Estate. His job is to look after all activity on the estate including the new district heating system, kitchen and bathroom programme, the estate cleaning service and building new homes once Tangmere and Northolt are demolished.

David is keen to hear from as many residents as possible so feel free to say hello if you see him on the estate or you can call him on 020 8489 4487 or email David.Sherrington@homesforharingey.org

Baljit Badesha - Community safety

Baljit Badesha is the new Community Safety Officer for the Broadwater Farm area. He is passionate about supporting the local community and making the estate an even better place to live.

One of the fastest ways to report an issue that you may be experiencing is to use the online reporting system which can be found at www.haringey.gov.uk/contact/report-it (External Link) or use the
My Haringey mobile app (External Link)

If you would like to talk about community safety please contact Baljit on 020 8489 3662 or email Baljit.Badesha@haringey.gov.uk.