London Overground is proposing to review and modernise customer service on the London Overground.

The proposals include making staff more visible and available at stations, providing assistance and information where it is most needed, and modernising the process for selling tickets to reflect changes in how people are paying for their travel.

As part of the proposals a review of ticket offices has been carried out and closing fifty one ticket offices across the London Overground network is being considered. The proposed closures are at stations where there are fewer than twelve ticket sales per hour throughout the day. In Haringey this includes White Hart Lane and Bruce Grove.

The proposals will not compromise safety, and all stations will continue to be staffed from fifteen minutes before the first train of the day until fifteen minutes after the last train.

London TravelWatch is seeking views on the ticket office proposals from passengers and stakeholders on its website (external link).

We encourage people to share their views with London TravelWatch by Thursday 11 October 2018 so that they can be taken into account before any decisions are made.